The Duthie Power Difference: Our Commitment to Quality Assurance

At Duthie Energy Companies, we don’t simply present generator options; we construct long-term relationships primarily based on high quality work and steady high quality assurance. What units us aside? The easy reply: No different generator firm delivers persistently high quality work like we do. Find out about our dedication to high quality assurance under.

Delivering High quality Assurance within the Discipline

Randy Gross, Duthie Energy’s Director of Operations, began our formal High quality Assurance program two years in the past with one aim in thoughts: to verify our prospects are joyful. Not like different corporations, we transcend the traditional, extending our dedication to high quality assurance proper into the sphere, making it a private mission for each technician.

“Having served as a service supervisor previously, I can attest that almost all corporations restrict high quality assurance to the managed surroundings of the warehouse. Nonetheless, at Duthie Energy Companies, we take it a step additional, emphasizing discipline QA as a particular observe. It’s not about discovering fault or assigning blame; it’s about acknowledging and celebrating the excellent work of our technicians, whereas additionally addressing areas for enchancment.”

A Proactive Method to High quality Assurance

One of many key advantages of our QA program is its quick influence on downside decision. Take a latest real-world instance – when a buyer raised considerations a few quote for brand new work, Randy promptly visited the positioning. After figuring out the problems affecting the tools, Randy defined them intimately and collaborated with the shopper to plot an answer.

This proactive strategy not solely resolves issues effectively but in addition fosters belief and transparency with our purchasers. Randy provides, “Two years in, I’m happy to report that the constructive suggestions we get from our QA program has made it a worthwhile addition to our customer support strategy.”

How We Ship High quality Assurance

On the coronary heart of our QA initiative lies a structured process outlined in our QA type. For brand spanking new technicians, we meticulously evaluation samples of their jobs inside the first 90 days of employment, guaranteeing they meet Duthie’s stringent high quality requirements. All year long, each technician undergoes a number of QA evaluations, creating a good and equitable system. Any mandatory corrections are communicated on to the Service Technician Supervisor and Service Supervisor, emphasizing particular person progress and team-wide enchancment.

Our dedication to high quality assurance extends past inside assessments. We actively encourage open suggestions and share constructive outcomes at security conferences, fostering a collective funding in delivering distinctive work. Dewey Brunson, Duthie Energy’s Service Supervisor, explains, “We imagine that establishing and sustaining excessive requirements is essential not only for our present prospects but in addition for constructing belief with new purchasers.”

For all of us at Duthie Energy Companies, high quality assurance isn’t just a checkbox on a listing – it’s a philosophy embedded in our tradition. We’re not simply one other generator firm; we’re the standard-bearers of excellence, guaranteeing that the standard of our work stands the check of time.