At Duthie Energy Companies, we don’t simply present generator options; we construct long-term relationships primarily based on high quality work and steady high quality assurance. What units us aside? The straightforward reply: No different generator firm delivers constantly high quality work like we do. Study our dedication to high quality assurance beneath.
Delivering High quality Assurance within the Discipline
Randy Gross, Duthie Energy’s Director of Operations, began our formal High quality Assurance program two years in the past with one purpose in thoughts: to verify our prospects are completely satisfied. In contrast to different corporations, we transcend the standard, extending our dedication to high quality assurance proper into the sphere, making it a private mission for each technician.
“Having served as a service supervisor previously, I can attest that almost all corporations restrict high quality assurance to the managed setting of the warehouse. Nevertheless, at Duthie Energy Companies, we take it a step additional, emphasizing discipline QA as a particular observe. It’s not about discovering fault or assigning blame; it’s about acknowledging and celebrating the excellent work of our technicians, whereas additionally addressing areas for enchancment.”
A Proactive Method to High quality Assurance
One of many key advantages of our QA program is its rapid affect on downside decision. Take a current real-world instance – when a buyer raised issues a few quote for brand spanking new work, Randy promptly visited the positioning. After figuring out the problems affecting the gear, Randy defined them intimately and collaborated with the client to plot an answer.
This proactive method not solely resolves issues effectively but additionally fosters belief and transparency with our purchasers. Randy provides, “Two years in, I’m happy to report that the optimistic suggestions we get from our QA program has made it a worthwhile addition to our customer support method.”
How We Ship High quality Assurance
On the coronary heart of our QA initiative lies a structured process outlined in our QA type. For brand new technicians, we meticulously evaluate samples of their jobs inside the first 90 days of employment, making certain they meet Duthie’s stringent high quality requirements. All year long, each technician undergoes a number of QA evaluations, creating a good and equitable system. Any essential corrections are communicated on to the Service Technician Supervisor and Service Supervisor, emphasizing particular person development and team-wide enchancment.
Our dedication to high quality assurance extends past inner assessments. We actively encourage open suggestions and share optimistic outcomes at security conferences, fostering a collective funding in delivering distinctive work. Dewey Brunson, Duthie Energy’s Service Supervisor, explains, “We consider that establishing and sustaining excessive requirements is essential not only for our present prospects but additionally for constructing belief with new purchasers.”
For all of us at Duthie Energy Companies, high quality assurance is not only a checkbox on a listing – it’s a philosophy embedded in our tradition. We aren’t simply one other generator firm; we’re the standard-bearers of excellence, making certain that the standard of our work stands the take a look at of time.
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